For the quickest response, residents should submit support requests through their Resident Center account, where our support team can efficiently handle your inquiries and access your account information. If you encounter any issues accessing the Resident Center, please send an email to support@thehoacompany.com. Be sure to include detailed information about your issue to help us assist you more effectively. Alternatively, you can reach out to customer support by calling (402)552-8818. Please note that phone calls will be returned within one business day. For those who prefer to reach out via mail, you can send your correspondence to our mailing address: The HOA Company PO Box 45918 Omaha, NE 68145 Our dedicated support team is committed to providing prompt and effective assistance to ensure your concerns are addressed.

Yes, you can pay your association dues by check. However, for enhanced security and convenience, we encourage you to make payments through the Resident Center. This online platform offers a secure and efficient way to manage your dues, schedule automatic payments, and keep track of your payment history. If you wish to mail your payment, please be sure to make your check payable to your homeowners association and not The HOA Company. You may mail your payment to: The HOA Company PO Box 45918 Omaha, NE 68145 Please include the property address in the memo line.

For traffic issues in your neighborhood, such as parking violations and speeding, you should contact your local law enforcement or the non-emergency number of your city's police department. They are responsible for enforcing traffic laws and addressing concerns related to vehicular safety and regulations. If the issues are persistent and related to the overall traffic pattern or neighborhood layout, you might also consider bringing these concerns to your homeowners association (HOA) or community board. They can discuss potential solutions, such as requesting additional signage, speed bumps, or increased patrols from law enforcement, and can liaise with city officials for broader traffic management strategies. However, for immediate safety concerns or enforcement actions, law enforcement is the appropriate point of contact.

The responsibility for street maintenance typically falls under the jurisdiction of the Sanitary Improvement District (SID). The SID is tasked with ensuring that the streets are well-maintained, which includes regular upkeep, repairs, and essential services. If you have specific concerns or queries regarding street maintenance, contacting the SID directly is the best course of action. The responsibility for snow removal typically falls under the jurisdiction of the City or County road department. If you have specific concerns or queries regarding street snow removal, contacting the City or County directly is the best course of action. City of Omaha Public Works: (402)444-5220 Douglas County Engineer: (402)444-6372 Sarpy County Engineer: (402)537-6900

The Resident Center is an online platform designed for residents of our communities. It serves as a one-stop digital hub where you can access a wide range of resources and services related to your neighborhood. Through the Resident Center, residents can easily make payments, view and access important community documents, communicate directly with The HOA Company regarding their account, and stay updated on community news and events. It's a user-friendly tool aimed at enhancing the overall experience within the community by providing convenient access to essential information and services.

To access the Resident Center, please follow these simple steps: 1. Visit our Website: Go to www.thehoacompany.com. 2. Find the Resident Center Link: On the homepage, look for the 'Resident Center' link and click on it. 3. Log In: If you already have an account, you can log in with your username and password. Create an Account: If you don’t have an account yet, you can contact The HOA Company for assistance in setting one up, or use the credentials provided on your welcome letter or invoice to create your account. Password Reset: If you've forgotten your password, there's a 'reset password' link on the Resident Center login page for your convenience. For any further assistance or queries, feel free to reach out to The HOA Company.

To submit an architectural change request for approval, please follow these steps: 1. Log In to the Resident Center: Access the Resident Center by logging in at www.thehoacompany.com. 2. Navigate to Architectural Request: Once logged in, find and click on the 'Architectural Request' page. 3. Create a Request: Click on 'Create Architectural Request' and follow the provided instructions to submit your application. Before starting any modification plans, it's important to review your HOA's architectural guidelines and policies. These are outlined in your association's Declaration of Covenants, Conditions, Restrictions, and Easements (CC&Rs). This document can be found in the Resident Center under the 'Documents' menu, or you can request a copy from The HOA Company. When submitting your request, be sure to include: A clear description of the proposed work. Architectural drawings or plans, if these are part of your project. Samples or images of materials and colors you plan to use. Any additional details that will help the architectural committee fully understand and assess your project. This process ensures that all modifications align with the community's standards and aesthetics. If you need assistance or have any questions, The HOA Company is here to help.

A homeowners association (HOA) is an organization in a residential community that sets and enforces rules for the properties and residents within its area. Typically established in condominiums, planned communities, or subdivisions, an HOA's primary role is to manage shared spaces and community amenities, like parks, and landscaping. It also maintains common areas, ensures aesthetic uniformity, and upholds property values by enforcing community standards and rules, often detailed in its covenants, conditions, and restrictions (CC&Rs). Members of an HOA are usually the homeowners in the community, and they pay dues or assessments to fund the maintenance and improvement of shared spaces and services. The HOA is governed by a board of directors elected by the members, responsible for making decisions about the community's management, including budgeting, maintenance, and rule enforcement. The goal of an HOA is to provide a structured framework for maintaining a harmonious and well-kept community, which can enhance the quality of life for residents and protect property values.

A Sanitary Improvement District (SID) is a special-purpose district created usually in suburban or developing areas to provide essential infrastructure and services, particularly related to infrastructure. SIDs are commonly found in some U.S. states, like Nebraska, and are established in areas that are not yet incorporated into a city or town. The main functions of an SID include: Providing Sanitary Services: This typically involves establishing and maintaining sewer systems, water supply systems, and sometimes trash collection. Infrastructure Development and Maintenance: SIDs can be responsible for the construction and maintenance of streets, lighting, and storm sewers in the district. In some communities, this also includes neighborhood parks. Funding: The operation of an SID is funded through taxes and levies imposed on the property owners within the district. These funds are used for the maintenance and improvement of the infrastructure and services. Governance: SIDs are usually governed by an elected board of trustees, who are property owners in the district. They make decisions regarding the budget, maintenance, and improvements. Transition to Municipal Control: Often, an SID is a temporary solution for a developing area. Once the area is more developed and meets certain criteria, it might be annexed by a nearby city or town, at which point the city takes over the responsibilities of the SID. SIDs are a crucial tool for providing necessary infrastructure and services in areas that are not yet part of established municipalities, helping to make these areas viable for residential and commercial development.

"Covenants," also known as "CC&Rs," stands for Covenants, Conditions, Restrictions, and Easements. These legal documents are essential in planned communities and developments. They are part of the deed to the property and are binding on all current and future owners of property within the community. The primary purposes of CC&Rs are: Establish Community Standards: CC&Rs establish the rules and guidelines for properties in a community. These standards can cover a wide range of topics, such as architectural style, fence height, types of allowed landscaping, and restrictions on property use. Protect Property Values: By maintaining a certain level of uniformity and ensuring that properties are well-maintained, CC&Rs help in preserving and potentially enhancing the value of properties within the community. Manage Common Areas: In communities with shared spaces like entrances, parks, pools, or clubhouses, CC&Rs outline the responsibilities for upkeep and define how these areas are to be used. Resolve Disputes: CC&Rs provide a framework for resolving disputes among residents or between residents and the homeowners association (HOA). They outline the processes for handling violations and enforcing rules. Regulate Modifications: They often include guidelines for making changes to properties, such as home additions or exterior color changes, usually requiring approval from the HOA or an architectural committee. CC&Rs are legally enforceable by the homeowners association or other governing body of the community, and violations can lead to fines, forced compliance, or even legal action. It’s important for homeowners and potential buyers in such communities to thoroughly understand the CC&Rs, as they can significantly influence what one can and cannot do with their property.

When you purchased a property in a community with an established homeowners association (HOA), you automatically became a member of that HOA. This membership is typically a requirement for property ownership within the community and is not optional. It is bound to the deed of your property, meaning that when you acquired the property, you also agreed to the rules and regulations set forth by the HOA, as well as the responsibility to pay any associated dues or assessments. The HOA's rules, known as covenants, conditions, and restrictions (CC&Rs), along with its bylaws, outline the rights and obligations of community members. These documents are usually provided during the home buying process, and it's important for homeowners to review them to understand their responsibilities and the community standards they are agreeing to uphold.

Your homeowners association (HOA) dues cover a variety of services and maintenance tasks essential to the upkeep and enhancement of your community. While the specifics can vary based on your particular HOA, generally, these dues might include: Maintenance of Common Areas: This includes the upkeep and repair of shared spaces like parks, playgrounds, and entrances. Utilities for Common Areas: The dues often cover expenses for lighting, water, and other utilities in shared community spaces. Insurance Coverage: This includes insurance for common areas , along with Directors and Officers (D&O) liability insurance. Reserve Fund Contributions: A portion of your dues may be allocated to a reserve fund, used for significant repairs or emergency situations. Property Management, Legal, and Accounting Services: Covering administrative services, legal advice, and financial management of the HOA. For residents in villa-type properties, the HOA dues often include additional services such as private lawn care, landscaping, and snow removal services. These services ensure that individual properties maintain a consistent and appealing aesthetic in line with the community standards. It's important to note that the exact coverage of your HOA dues is specific to your association. For a detailed understanding of what your dues cover, you should refer to the governing documents of your HOA or consult with your HOA board.

Yes, in most cases, you will need to get approval from your homeowners association (HOA) for any exterior changes to your property. This typically includes modifications such as painting, landscaping, adding or altering fences, building decks or patios, and any significant architectural changes. The requirement for approval is in place to ensure that all modifications are in line with the community's aesthetic standards and guidelines, as outlined in the HOA's Covenants, Conditions, and Restrictions (CC&Rs). To get approval, you'll usually need to submit a detailed plan of the proposed changes to the HOA's architectural review committee or board for review. The process and specific requirements for approval can vary between different associations, so it's important to submit your request through the Resident Center on the Architectural Request page.

Yes, payment of homeowners association (HOA) dues is mandatory for residents of a community governed by an HOA. When you purchase a home in an HOA community, you are automatically agreeing to abide by the community's rules and regulations, which include the payment of regular dues. These dues are essential for the maintenance of common areas, amenities, and various services provided by the HOA, and they contribute to the overall well-being and functionality of the community. Failure to pay these dues can result in late fees, interest charges, and in some cases, legal action by the HOA, including liens against the property. The exact consequences of non-payment are outlined in the HOA's governing documents. It's important to stay informed about your dues, how they are used, and the payment schedule to ensure compliance and avoid any potential issues.